Compared to the traditional receptionists who would sit in your office and handle calls, a Virtual Receptionist does the same job but without being in your office. A Virtual Receptionist is more professional, cost-effective and tech-savvy than your in-house receptionist.
A Virtual Receptionist will take messages and direct calls to the correct department. They answer questions according to your guidelines and give in depth customer service to your clients. Not only can they talk in multiple languages with global customers, ensure the best customer service with minimum wait time but also ensure you never miss any call!
They can schedule appointments and meetings and also create callback requests. We can use company email to build relationships with clients, and reply to their mails.
We can integrate into your existing CRMs if required to provide a seamless experience.
Businesses that would do all their functions in-house are now looking at outsourcing specific roles and responsibilities to stay competitive and save costs. If your business is rapidly growing or you’re establishing a start-up, outsourcing your receptionist duties can help you save time and expenses in the long run.