The average cost per call at a call center can vary greatly depending on a number of factors, including:
The type of call center: Inbound call centers, which handle incoming calls, tend to have a lower cost per call than outbound call centers, which make calls to customers.
The location of the call center: The cost per call can vary depending on the location of the call center, with call centers in more developed countries tending to have a higher cost per call than those in less developed countries.
The complexity of the calls: The cost per call can also vary depending on the complexity of the calls, with more complex calls requiring more skilled agents and therefore having a higher cost per call.
The size of the call center: The cost per call may be affected by the number of agents and the corresponding cost of labor.
The technology and infrastructure: The cost per call may vary depending on the technology and infrastructure in place, such as the cost of software, hardware, and internet connection.
On average, the cost per call can vary from $5 to $20 per call. However, it is important to note that these are rough estimates and the actual cost per call can vary greatly depending on the specific circumstances of the call center.
It’s important to consider all the above-mentioned factors while determining the cost per call of the call center.