Stay Connected to your Customers
Avail our exclusive services and experience the difference in your business operations and customer support and engagements.
Call Centre
A Big Support for Small Business
We handle every contact with the dignity of service, courteousness of experts, and the touch of utmost professionalism which adds to great customer experience and improved customer loyalty for your small business.
Virtual Receptionist
Ideal for many Business Situations
A virtual receptionist is a real person, professionally trained in phone etiquette and customer service skills, who answers your phone for you. They answer calls in your company’s name, give out information, transfer callers, assess emergencies in accordance with your protocols, and take messages per your instructions. They function as a real, living telephone receptionist.
Custom Solutions
for E-Commerce Business
Accelerate the growth of your e-Commerce business with a scalable & low-cost solution to manage your growing customer base. We run effective call center services for e-commerce companies with all the necessary tools and state-of-the-art infrastructure that makes our services readily available anywhere, anytime.
Reliable Customer Support Service
for Financial institutions
We provide our Banking, Finance & Insurance clients with several contact options to choose from. These include Telephone, Live Chat, Email, and Social Media. Our response time is stunningly fast, irrespective of your chosen medium.
Sales Driven Services
For your Retail Business
We have built a high reputation in the areas of reliable call center services to the retail industry of all kinds, online or offline, B2B, B2C, C2C, or any other type of retail operation. At O-Square, we have the expertise to provide a performance-oriented solution to everyone.
Fast Response Time
for Healthcare
We offer a patient hotline, phone answering and live chat support for healthcare centres. We can also assist you in upgrading your digital media presence and help more patients reach you from across the globe.
Benefits of Choosing our Call Centre Services
Whether you’re an MNC, SMB or a start-up, you can leave customer satisfaction up to us! O-Square’s vision is to be an integral part of our client’s business. We believe this is an effective model to deliver differentiated service excellence. We aim to provide quality multi-channel support services to grow our client’s brand, deliver exceptional customer satisfaction and enhance your bottom line. We do this with our plethora of call centre services that are fast, efficient and proactive.
With our solutions, you will witness a noticeable cost reduction, improved call quality and query resolution, increased customer satisfaction and a competitive advantage that will help you boost your profitability.
Results Delivered
We believe in a result-driven approach in all our call centre solutions and help our clients get the best ROI from this service.
Frequently Asked Questions
The 80/20 rule, also known as the Pareto principle, states that roughly 80% of the effects come from 20% of the causes. In a call center, this principle can be applied in several ways, such as:
80% of calls are made by 20% of customers: This suggests that a small number of customers are responsible for a large proportion of the calls received by the call center.
80% of complaints are made about 20% of products: This suggests that a small number of products are responsible for a large proportion of complaints received by the call center.
80% of call center costs come from 20% of calls: This suggests that a small number of calls are responsible for a large proportion of the call center’s costs.
80% of call resolution is done by 20% of agents: This suggests that a small number of agents are responsible for resolving a large proportion of calls.
By understanding the 80/20 rule, call centers can focus their efforts on the most important areas to improve their operations, customer service, and costs.
Call centers offer a variety of services, including:
Customer Service: Call centers provide customer service support to customers by answering their questions, addressing their concerns and complaints, and providing them with information.
Sales: Call centers can also be used for sales, where agents make outbound calls to potential customers to promote and sell products or services.
Technical Support: Call centers can provide technical support to customers who are experiencing issues with a product or service.
Order Processing: Call centers can also process orders and take payments over the phone.
Appointment Scheduling: Call centers can schedule appointments for customers with a business or organization.
Surveys and Market Research: Call centers can conduct surveys and market research by making outbound calls to gather information from customers or potential customers.
Emergency Services: Call centers can also provide emergency services such as emergency hotline or emergency dispatching services.
Helpdesk Support: Call centers can also provide helpdesk support for IT-related issues or for any other issues that a customer might have.
These are some of the services that call centers typically offer, but this list is not exhaustive and call centers can offer other services as well depending on their business needs and their clients’ requirements.
Yes, Dubai is home to a number of Business Process Outsourcing (BPO) companies that offer a variety of services to businesses and organizations. BPO companies in Dubai provide services such as customer service, technical support, telemarketing, data entry, and back-office support, among others.
Dubai’s strategic location, business-friendly environment, and advanced infrastructure have made it an attractive destination for BPO companies looking to establish a presence in the Middle East. The government of Dubai has also been actively promoting the city as a hub for BPO and other business services.
Dubai’s BPO industry has grown significantly in recent years, and the city is now home to a number of global BPO providers as well as many local companies. BPO companies in Dubai serve a wide range of industries, including telecommunications, finance, healthcare, and e-commerce.
Overall, Dubai has a strong and growing BPO sector, with a number of companies offering a wide range of services to businesses and organizations.
The average cost per call at a call center can vary greatly depending on a number of factors, including:
The type of call center: Inbound call centers, which handle incoming calls, tend to have a lower cost per call than outbound call centers, which make calls to customers.
The location of the call center: The cost per call can vary depending on the location of the call center, with call centers in more developed countries tending to have a higher cost per call than those in less developed countries.
The complexity of the calls: The cost per call can also vary depending on the complexity of the calls, with more complex calls requiring more skilled agents and therefore having a higher cost per call.
The size of the call center: The cost per call may be affected by the number of agents and the corresponding cost of labor.
The technology and infrastructure: The cost per call may vary depending on the technology and infrastructure in place, such as the cost of software, hardware, and internet connection.
On average, the cost per call can vary from $5 to $20 per call. However, it is important to note that these are rough estimates and the actual cost per call can vary greatly depending on the specific circumstances of the call center.
It’s important to consider all the above-mentioned factors while determining the cost per call of the call center.
The average cost per call at a call center in Dubai can vary depending on a number of factors, such as the type of call center, the complexity of the calls, the location of the call center, the size of the call center, the technology and infrastructure, and the cost of labor. However, it generally tends to be lower than call centers located in more developed countries like the United States or Western Europe, due to the lower cost of labor in the region.
It’s difficult to give an exact cost per call as it can vary greatly depending on the specific circumstances of the call center, but on average it can range between $3 to $10 per call. However, it’s important to note that this is just an estimate, and actual costs can vary widely depending on the specific circumstances of the call center.
It’s also worth noting that Dubai’s BPO industry is still in its early stages and the cost per call may change in the future as the industry matures and competition increases.
It’s important to conduct a detailed cost analysis and consider all the factors that may affect the cost per call before setting a budget for a call center in Dubai or anywhere else.
