Compared to the traditional receptionists who would sit in your office and handle calls, a Virtual Receptionist does the same job but without being in your office. A Virtual Receptionist is more professional, cost-effective and tech-savvy than your in-house receptionist.
A Virtual Receptionist will take messages and direct calls to the correct department. They answer questions according to your guidelines and give in depth customer service to your clients. Not only can they talk in multiple languages with global customers, ensure the best customer service with minimum wait time but also ensure you never miss any call!
They can schedule appointments and meetings and also create callback requests. We can use company email to build relationships with clients, and reply to their mails.
We can integrate into your existing CRMs if required to provide a seamless experience.
Businesses that would do all their functions in-house are now looking at outsourcing specific roles and responsibilities to stay competitive and save costs. If your business is rapidly growing or you’re establishing a start-up, outsourcing your receptionist duties can help you save time and expenses in the long run.
Signs you need a Virtual Receptionist:
You’re using a private mobile number for your client calls
You spend a lot of time interacting with clients on call
You don’t have the manpower to answer increasing number of calls
Your clients are unhappy with the existing customer service
You receive a lot of marketing and spam calls.
You’re noticing a decrease in team productivity
You’re getting many inquiries related to the same questions or doubts
Your business is online, but you need a landline number
You’re a home business owner and want to grow your business without spending time on calls or letting your customers know it’s a home business.
You don’t want your startup to seem like a startup to your clients.
You haven’t found the right receptionist for your office
You need a trustworthy resource to handle important client calls
You have a low budget for a receptionist
You deal with international clients from different time zones and languages